Request deletion of your VoiceConnect data

This page explains how individuals and business customers can request deletion of data associated with VoiceConnect, including data processed through connected Meta and WhatsApp Business Platform services.

1. How to submit a request

Email support@jrjglobal.com with the subject:

VoiceConnect Data Deletion Request

Please include:

• Your name and contact email address.
• The business or organisation associated with the VoiceConnect account, if applicable.
• The VoiceConnect tenant/account name, if known.
• The WhatsApp business telephone number or other service number involved, if relevant.
• The type of data you want deleted, for example account data, WhatsApp connection data, messages, call history, recordings or all eligible data.
• Enough information for us to locate the correct account without asking you to send passwords or secrets.

2. Identity and authority checks

To prevent unauthorised deletion, we may need to verify your identity or confirm that you are authorised to act for the relevant business account. We will only ask for information reasonably necessary to complete that verification.

3. Meta and WhatsApp-connected data

Where the request relates to a Meta/WhatsApp connection, deletion may include eligible VoiceConnect-held information such as:

• Stored Meta/WhatsApp account mappings and connection configuration.
• WhatsApp Business Account and phone-number identifiers held by VoiceConnect.
• Stored access credentials or tokens held by VoiceConnect, where applicable.
• Message records, message-status events and contact information held within VoiceConnect.
• WhatsApp calling metadata and related VoiceConnect call records where eligible for deletion.

Deleting information from VoiceConnect does not automatically delete information independently retained by Meta, WhatsApp, telecommunications carriers or another third-party provider. You may need to use that provider’s own account or privacy tools for data held directly by them.

4. Call recordings, voicemail and communications

If recordings, voicemail or communication history are included in the request, we will delete eligible records that are under JRJ Global’s control and are not required to be retained for a lawful reason.

5. Information we may need to retain

Some information may be retained where necessary to comply with legal obligations, resolve billing matters, prevent fraud or abuse, maintain security records, establish or defend legal claims, or meet an agreed contractual retention requirement. Where deletion cannot be completed in full, we will explain the reason where appropriate.

6. Timescale

We aim to acknowledge deletion requests promptly and complete valid requests without undue delay. Where UK data protection law applies to an individual-rights request, we will handle the request within the applicable legal timescale, subject to any permitted extension for complex requests.

7. What happens after deletion

Once an eligible deletion request has been completed, the deleted information will no longer be available through the active VoiceConnect service. Residual copies may remain temporarily in protected backups until those backups are overwritten or expire under our normal backup cycle.

8. Disconnecting a Meta/WhatsApp account

A business customer may also ask JRJ Global to disconnect its WhatsApp Business Platform integration from VoiceConnect. Disconnecting the integration stops VoiceConnect from using the stored connection for future service activity, but it does not by itself remove the customer’s WhatsApp Business Account from Meta.

9. Contact

For deletion or privacy questions, contact:

JRJ Global Ltd
8 Percy Boulton Grove
Stoke-On-Trent, Staffordshire ST4 8WL
United Kingdom
Email: support@jrjglobal.com