Voice Connect

Your Business Telephone System, Wherever You Work

VoiceConnect is a modern business telephone system developed by JRJ Global Ltd. It brings business calls, extensions, call queues, voicemail, SMS and supported business messaging together in one easy-to-use system.

Web Browser • Mobile App • Desk Phone

Complete Office Telephone System

VoiceConnect provides the everyday telephone features businesses need, while giving teams the flexibility to work from the office, from home or while travelling.

Business Calling

Incoming and outgoing calls
Business telephone numbers
User extensions
Call transfer, hold and forwarding
IVR and automated menus
Business hours and out-of-hours routing

Team Features

Call queues
User presence and availability
Queue and supervisor statistics
Missed-call management
Visual voicemail
Call recording where enabled

Calls, SMS and Business Messaging in One Place

VoiceConnect helps your team communicate with customers without constantly switching between separate systems. From one login, authorised users can manage telephone calls, SMS and supported business messaging.

If a customer does not answer a call, your team can quickly follow up with an SMS or supported business message, helping keep customer communications organised.

WhatsApp Business Integration

Where enabled for an organisation, VoiceConnect can connect with supported WhatsApp Business services. Authorised users can manage supported WhatsApp conversations alongside their normal business telephone communications.

VoiceConnect can also support incoming WhatsApp business calls and route them through the business telephone system, including to configured users or call queues.

Availability of individual features depends on the services enabled for each customer account.

Know Who Is Calling

VoiceConnect includes simple customer-management features directly within the telephone system, helping your team recognise and assist returning callers.

Customer Details

Save a contact name against a telephone number
Add notes
Add useful tags
Identify returning callers

Communication History

Authorised users can view relevant previous communication history so they have useful context when a customer contacts the business again.

Manage Missed Calls as a Team

A missed business call should not be forgotten. VoiceConnect can make missed calls visible to the appropriate team members so somebody can follow up with the customer and help reduce missed opportunities.

Business Call Queues

Staff can join and leave their assigned telephone queues, while supervisors can see useful operational information including:

Available users
Users currently on calls
Waiting calls
Answered calls
Missed calls
Queue activity

See Your Team's Availability

VoiceConnect shows the current telephone status of authorised team members, making it easier to decide whether to transfer a call or contact another colleague.

Available • On a Call • Busy • Unavailable

Visual Voicemail

Users can see available voicemail messages and select the message they want to listen to without working through a traditional voicemail menu.

Call Recording

VoiceConnect supports call recording where it has been enabled by the organisation. Access to recordings can be restricted to authorised users.

Organisations are responsible for configuring and using recording features in accordance with their own legal and regulatory requirements.

Work From Anywhere

Web

Use VoiceConnect through a supported web browser.

Mobile

Access your business telephone service while working away from the office.

Desk Phone

Continue using a compatible office desk telephone where required.

One Business System

Your business telephone service can follow your team rather than being tied to one physical location.

One System for Your Business Communications

VoiceConnect brings together the telephone features businesses depend on with modern communication tools.

Call • Answer • Transfer • Queue • Message • Follow Up

VoiceConnect is developed and operated by JRJ Global Ltd.
Support: support@jrjglobal.com

Third-party services: VoiceConnect may integrate with third-party telecommunications and messaging services where enabled by the customer. All third-party names, trademarks and services remain the property of their respective owners. Use of a third-party service name does not imply sponsorship, endorsement or affiliation unless expressly stated.

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