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Cloud Call Management System
Cloud Call Management System
Simplify, automate and ease of handling customer calls – these are the prime offerings of our custom cloud call management system solution that works well with a hybrid phone system in the backend customised for the requirements of a BPO. Our custom call management system is completely supported by cloud technology. The hosted servers are protected against all potential threats and complete security of your saved data in the cloud is assured by our system. The custom features provide effective monitoring of customer calls with recorded conversation and reliable call reports. These reports help in smooth follow-up of missed calls and improve agents’ performance on calls, enhancing your business potential.
// about service
Why choose JRJ Global as a trusted Cloud Call Management System solution provider?
- Highly flexible and scalable.
- Minimal infrastructure cost.
- Minimal maintenance.
- Ease of deployment.
- Allows agents to work from remote locations.
// Our Process
Key Features of our Cloud Call Management System
Virtual Number
Virtual number feature helps to assign a centralized contact number for each multiple departments and branches.
Recording
Record customer calls and effectively monitor team performance on calls to improve business.
IVR System
IVR system helps to greet your callers with a professional voice message and provide an enhanced calling experience.
Cloud Call Management System
Integrate your existing CRM with our Cloud Call Management System and get customer related data, all in one window.
Reporting
Reporting becomes easier with access to daily reports on your incoming, outgoing and missed calls via SMS and email.
Monitoring
Monitor call related activities in real time from the live dashboard.
// Our Process
Our Process that help us to meet with the challenges
FinTech
FinTech is becoming increasingly disruptive. We are FinTech experts and can help you capitalise on new advances. `
Healthcare
We are experienced providers to the NHS. We understand what it takes to develop a robust, secure and effective healthcare application.
Education
Education app development solutions provide tremendous opportunities to the education industry to serve a gamut of learning activities in a compact way using an app.
Telecommunications
Our telecommunications industry expertise offers insights and solutions to help your company identify new opportunities, maximize business growth, and avoid any potential pitfalls.
Travel
We offer advanced technology solutions that provide our clients in the travel industry with the right tools and automate business to improve business growth.
Real-estate
Our expertise in providing solutions for transforming the real estate industry with technology solutions helps to streamline the real estate processes.
Retail
We offer the best IT solutions for integrated retailers, supermarket chains & distributions for cost efficiency and enhancing business performance.
IT
JRJ Global offers a full range of IT services to support your business infrastructure and deliver innovative technology solutions for clients in most business verticals.
BPO
We are a global business solutions provider in the BPO sector and offer dedicated solutions to overcome any hassles in consulting, technology, and business ops services.
// Our Process
Our Process that help us to meet with the challenges
01
Analysis
We gather initial requirements from our clients during an introductory call or meeting. The project analysis is done to understand the size assessment and to clarify the approximate budget and time range for its implementation
02
Concept & Design
The initial vision of the architecture and technology stack to be used is created by our expert team. This stage yields a detailed specification covering all customer requirements. Exact terms and project costs are formed accordingly.
03
Development
We use agile methodologies for iterative development and close communication between the project team and client to bridge any gaps in the process. A system health check is conducted at all levels to ensure the smooth operation of the system.
04
Launch & Support
When the product is ready for production release, we plan out the launch in sync with all departments. We offer continuous maintenance and support to our clients by offering - product status monitoring, issue elimination, code updates, and follow-up development.
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